FAQ

Where are you located?

We are based in Dallas, Texas but have warehouses worldwide.

How can I track my order?

Please refer to our Shipping & Delivery page for details.

Can I cancel my order?

Yes, please refer to our Returns page for details. 

Can I return my order?

Yes, please refer to our Returns page for details. 

 

 

 

Do you sell our information to other companies?

Absolutely not! We take your privacy very seriously and will never share your information with a third party. In fact, we never see any sensitive payment information, it is all processed by Shopify (one of the largest E-Commerce service providers) and is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction is stored only as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Tell me more about the security of my information.

To protect your information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, we do not see it. It is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

How do I contact Sharper Styles with a question not answered here?

If we have not answered your question here, please refer to the Shipping and Delivery and the Returns pages because we may have already provided your answer! If not, please contact us at Contact@sharperstyles.com. Be sure to include your order number, exact name on the order, and email associated with the order. It’s even more helpful if you contact us using the email address associated with the order! 

Thank you for the opportunity to earn your business!